Neo11 Terms & Conditions — Your Complete Guide to Rights and Responsibilities

These Terms and Conditions ("Terms") Neo11 ("Company", "we", "us") and users of the Neo11 platform ("Member", "you"). These Terms apply to the Neo11 website, mobile app, and all other digital services.

Key Definitions:

• "Neo11 Platform" refers to the neo11.bet website, mobile application, and all associated services.
• "Account" refers to your personal profile registered on Neo11.
• "Bet" refers to a financial stake placed on the outcome of a specific event.
• "Wallet" refers to the balance held in your Neo11 account.
• "Bonus" refers to promotional credits issued by Neo11.
• "Wagering" refers to the total amount you must wager in order to withdraw bonus funds.

2.1 Age Limit & Eligibility

To open an account and access all services on Neo11, you must be at least 18 years required. Opening or using an account by a minor is strictly prohibited. Any account found to belong to a minor will be immediately closed and all transactions will be voided.

2.2 One Person, One Account

Each individual may only one Neo11 account. If multiple accounts belonging to the same person are found, all accounts will be closed and all bonuses will be cancelled.

2.3 Providing Accurate Information Is Mandatory

• You must provide your correct name, mobile number, and date of birth at the time of registration.
• Registering with false information will result in permanent account closure.
• Identity verification (KYC) may be required at the time of withdrawal.

3.1 Bet Placement Rules

Odds displayed when placing a bet on Neo11 are final. Once you click "Confirm", the bet cannot be changed or cancelled. Please review the odds and stake carefully before confirming.

3.2 Match Cancellation or Postponement

All bets will be voided if a match is cancelled before it begins. If a match is cancelled or suspended after it has started, Neo11's international sports settlement rules will apply.

4.1 Welcome Bonus

New members get a 100% bonus on their first deposit, up to ৳10,000. A minimum deposit of ৳200 is required to claim this bonus.

4.2 Wagering Requirements

• To withdraw your welcome bonus, you must wager 15x must be wagered.
• For Reload Bonuses 10x Wagering requirements apply.
• Cashback bonuses have no wagering requirements.
• You have a maximum of 30 Days will receive.

4.3 Bonus Usage Restrictions

5.1 Deposit Policy

Deposits on Neo11 are instant — funds are typically credited to your wallet within 1–3 minutes. There are no deposit fees. The minimum deposit amount is ৳200.

5.2 Withdrawal Policy

• Withdrawals can only be made to a payment method registered in your own name.
• Minimum withdrawal amount is ৳500.
• Standard withdrawals are processed within 5–15 minutes.
• Large withdrawals may be delayed if KYC verification has not been completed.

5.3 AML Policy (Anti-Money Laundering)

Neo11 complies with international Anti-Money Laundering (AML) policies. Neo11 reserves the right to report suspicious transactions to the relevant authorities and to temporarily suspend the associated account.

It is your responsibility to keep your Neo11 account password and OTP completely confidential. Never share your password or OTP with anyone — Neo11 staff will never ask you for your password or OTP.

• Use a strong password (at least 8 characters, including numbers and special symbols).
• Keep two-factor authentication (2FA) enabled on your account.
• You will receive an alert email if your account is accessed from an unrecognized device.
• If you suspect unauthorized access to your account, change your password immediately and notify our support team.

Neo11 strictly enforces policies to maintain a fair and safe betting environment. The following activities are strictly prohibited:

• Match Fixing or Manipulation: Placing bets using insider information.
• Use of Software: Using bots, auto-betting software, or hacking tools.
• Account Selling: Selling or renting your account to another person.
• Arbitrage: Exploiting bonuses or odds to generate risk-free profits.
• Abusive Behavior: Using abusive language or behavior toward support staff.

Neo11 believes betting should be a form of entertainment. We never want anyone to develop an addiction or suffer financial harm. That's why Neo11 offers the following protective features:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Pause your account for anywhere between 24 hours and 6 months.
• Self-Exclusion: Option to permanently close your account.
• Betting History: View the complete record of all your transactions and bets.

Neo11 reserves the right to suspend or permanently close any account without prior notice under the following circumstances:

• Violating any provision of these Terms & Conditions.
• Registering with false or incomplete information.
• If multiple accounts are found.
• Abusing bonuses or engaging in arbitrage betting.
• Suspicious betting patterns or involvement in match-fixing.

Any legitimate funds in your wallet at the time of account closure (excluding bonuses) will be refunded.

If you have a complaint, please contact Neo11 customer support first. Most issues are resolved within 24 hours.

1. Contact us via live chat first — it's the fastest way to get help.
2. For urgent matters, email us at: support@neo11.bet.
3. If your issue remains unresolved by our support team, you may submit a formal complaint.
4. Formal complaints will be resolved by Neo11 within 7 business days.

Neo11 reserves the right to update these Terms & Conditions at any time. For significant changes, at least 7 days ago advance notice will be given. Continued use of Neo11 after any changes take effect will be considered acceptance of the updated Terms.