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Neo11 Privacy Policy — How We Collect, Store, and Protect Your Information

Your personal data is our greatest responsibility at Neo11. This policy clearly outlines what information we collect, why we collect it, and how we keep it secure.

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Last Updated: January 1, 2026
Your Data Is Never Sold
SSL 256-Bit Encryption
No sharing with third parties
Right to Delete Your Data at Any Time
Advance Notice of Changes
SSL 256-Bit Protection
No Data Sales
KYC Security
Right to Erasure
Notification of Changes

Privacy Policy Summary

Key highlights at a glance before you dive into the details

What Data We Collect
Name, mobile number, date of birth, payment details, and device information — only what is strictly necessary to provide our services.
How Your Data is Used
Your data is used for account management, payment processing, fraud prevention, and personalizing your experience.
Who We Share Your Information With
Shared only with payment processors and authorities when legally required. Never for marketing or with third parties.
How It's Kept Secure
Through SSL 256-bit encryption, secure data centers, regular security audits, and rigorous staff training.
Your Rights
You always have the right to view, correct, delete your data, and opt out of marketing communications.
Cookie Usage
Cookies are used for session management and to enhance your experience. Most cookies are non-essential — you remain in control.
Table of Contents
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Important: By using Neo11, you agree to this Privacy Policy. Please read it in full — it is your document of rights.

1
Introduction & Scope
Scope and Applicability of This Policy

This Privacy Policy ("Policy") Neo11 ("we", "us", "Company") and applies to the neo11.bet website and all associated services. This Policy explains what information we collect, why we collect it, how we use it, and the steps we take to protect it.

By creating an account or using any of our services on neo11, you are deemed to have agreed to this policy. If you do not agree, please discontinue use of our services.

This policy was originally written in Bengali for the convenience of our members in Bangladesh. In the event of any ambiguity, the English version shall be considered authoritative.
2
What Information We Collect
Details on Personal, Financial & Technical Data

2.1 Information You Provide Directly

  • Identity Information: Name, date of birth, and national ID number (for KYC purposes).
  • Contact Information: Mobile number, email address.
  • Payment Information: bKash/Nagad/Rocket number, bank account details (encrypted).
  • Profile Information: Password (hashed), preferred language, and betting preferences.

2.2 Data Collected Automatically

Data TypeExamplePurpose
Device InformationPhone Model, OSCompliance & Security
IP AddressYour Internet IP AddressFraud Prevention
Browser InformationChrome, Safari, FirefoxExperience Enhancement
Log DataLogin Time & ActivitySecurity Monitoring
Betting HistoryBets, Amounts, OutcomesService Delivery
Neo11 collects only the minimum data necessary to provide our services. Collecting unnecessary information goes against our policy.
3
Purpose of Data Use
How Your Data is Used

Neo11 uses the information it collects for the following purposes:

  • Account Management: Registration verification, login security, and profile management.
  • Payment Processing: Processing deposits and withdrawals, and verifying transactions.
  • Fraud Prevention: Detecting and preventing suspicious activity.
  • Customer Support: Resolving issues and answering your questions.
  • Personalized Experience: Showing you offers and recommendations tailored to your preferences.
  • Legal Compliance: Full compliance with AML and KYC regulations.
  • Platform Development: Improving service quality and security.
neo11 never shares your data with third parties for marketing or advertising purposes.
4
Data Retention & Security
How and Where Your Data Is Kept Safe

4.1 Retention Period

Your data is retained for as long as your account remains active and, following closure, for a maximum period as required by law 5 Years are retained up to.

4.2 Security Measures

  • SSL 256-Bit Encryption: Military-grade encryption is applied to all data transmissions.
  • Password Hashing: Your password is never stored in plain text — it is secured using bcrypt hashing.
  • Secure Data Centers: Data is stored on ISO 27001-certified servers.
  • Regular Security Audits: Third-party security testing every quarter.
  • Two-Factor Authentication: 2FA is mandatory for sensitive operations.
  • Staff Training: Neo11 staff receive regular training on data protection.
Neo11's data centers are monitored around the clock, 24/7. In the event of a data breach, all affected members will be notified within 72 hours.
5
Data Sharing Policy
Who We May Share Your Data With & When

Neo11 may share your data with third parties only in the following limited circumstances:

RecipientsReasonHow Much Data
Payment Processors (bKash, Nagad)To Process TransactionsOnly What's Necessary
Law Enforcement AuthoritiesBy Legal OrderUpon Specific Request
AML AuthoritiesFor anti-money laundering purposesSuspicious transaction data
Security AuditorFor system security verificationAnonymized Data
Neo11 never sells your data, shares it with advertisers, or uses it for marketing purposes without your consent.
6
Cookies & Tracking Technologies
How Neo11 Uses Cookies & Your Control Over Them

Neo11's website uses several types of cookies and similar technologies. Full details are provided below:

Cookie TypePurposeDurationCan it be turned off?
Essential Login Sessions & Security Session No (Required)
Analytics Usage statistics, performance 1 Year Yes
Preferences Language & Theme Preferences 30 Days Yes

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain Neo11 services.

7
Your Rights
Your Rights Regarding Your Personal Data

As a Neo11 member, you have the following rights:

  • Right of Access: The right to view what information we hold about you.
  • Right to Rectification: The right to correct any inaccurate or outdated information.
  • Right to Erasure: The right to request deletion of your data by closing your account.
  • Right to Data Portability: The right to receive your data in a portable format.
  • Right to Object: Right to opt out of marketing communications.
  • Right to Restrict Processing: The right to restrict how your data is processed in certain circumstances.
To exercise any of these rights, contact us at support@neo11.bet. We will respond within 30 days.
8
Child Protection
Collection of Minors' Data is Prohibited

Neo11's services are intended solely for individuals aged 18 and above. We do not knowingly collect personal information from minors.

If we have reason to believe a member is under 18, their account will be suspended immediately and any collected data will be deleted.

If you believe a minor is using Neo11, please report it to support@neo11.bet.
9
International Data Transfers
Where Your Data Is Stored

Neo11 servers run on internationally certified cloud infrastructure. In some cases, your data may be stored outside Bangladesh. Where this applies:

  • International data protection standards are followed for all data transfers.
  • All servers operate over encrypted connections.
  • Third-party server providers are bound by strict confidentiality agreements.
10
Privacy Policy Updates
How You'll Be Notified of Updates

Neo11 reserves the right to update this Privacy Policy at any time. For any significant changes:

  1. At least to your registered email 7 Days in Advance A notification will be sent.
  2. A notification of any changes will be displayed upon logging in to the Neo11 platform.
  3. The "Last Updated" date at the top of this page will reflect any changes.

Continued use of Neo11 following any changes will be considered acceptance of the updated policy.

11
Contact Us
For privacy-related questions and complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our privacy team:

  • Email: support@neo11.bet (Subject: Privacy Inquiry)
  • Live Chat: Live chat on the Neo11 website
  • Response Time: Typically within 24–48 hours
Your privacy is our highest priority. Feel free to reach out to us with any questions.

Why Your Data Is Safe with neo11

Your privacy protected on two fronts — technology and policy

🔒 Encryption
Military-Grade SSL Protection
Every data transaction on Neo11 is protected by SSL 256-bit encryption — the same standard used by banking systems. Your information cannot be intercepted over the internet.
🚫 Sale Prohibited
Your Data Is Never Sold
Data sales have no place in neo11's business model. Selling your information to advertisers or third parties goes against our core principles.
✅ KYC Protection
Identity Verification Data is Most Securely Protected
Sensitive information such as your national ID is stored with the highest level of security and accessed only when legally required.
🔄 Regular Audits
Quarterly Security Audits
Neo11 conducts a full security audit by independent third-party experts every three months. Any vulnerabilities identified are resolved within 48 hours.
🗑️ Right to Erasure
Your Data, Your Control
If you choose to close your account, you may request that all your data be deleted. Neo11 will honor this request within the limits permitted by law.
📣 Transparency
Advance notice of any changes
neo11 always notifies members at least 7 days in advance of any changes to the Privacy Policy. No surprises, no sudden updates.

Exercise Your Privacy Rights

What You Can Do With Your Data on Neo11 — Learn More

Log in to your Neo11 account and visit the "Profile" section to view your saved information. To request a full copy of your data, email support@neo11.bet with the subject line: "Data Access Request". You will receive a response within 30 days.

Basic details such as your name or mobile number can be updated directly from your profile settings. For sensitive information like your National ID number, please contact customer support for assistance.

Upon receiving an account deletion request, neo11 will erase all personal data. However, certain information may need to be retained for up to 5 years for legal reasons (AML, financial records) — and will be used solely for those legal obligations.

Every Neo11 marketing email includes an "Unsubscribe" link at the bottom. Clicking it will immediately cancel your subscription. You can also manage your notification preferences directly from your account settings.

Yes, absolutely. In the event of a data breach where your information may be affected, Neo11 will notify you within 72 hours via email and platform notification — including details of what data was impacted and what steps are being taken.

Yes. To receive a portable copy of your data (in JSON or CSV format), email support@neo11.bet with the subject "Data Portability Request". Your data will be sent within 30 days after identity verification.

Related Policies

Read These for a Full Understanding of Your Rights

Terms & Conditions
Responsible Gaming
About Us
Frequently Asked Questions

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Your data is safe with Neo11 — join now and enjoy Bangladesh's best betting experience

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